At TechRebor, your satisfaction is important to us. We work with reliable international suppliers—mainly from China—to bring you a wide selection of consumer electronics, gaming accessories, and related gadgets. While we do not physically handle or stock the products ourselves, we aim to ensure a smooth shopping experience with fair refund conditions that align with EU consumer protection standards.

Please note:
We do not offer product returns. Refunds are possible only under specific conditions outlined below.

1. When Are Refunds Available?

A refund may be issued in the following situations:

• The product you received is damaged or broken upon arrival.

• You received a completely incorrect item that does not match your order.

• You did not receive your item at all, and the estimated delivery window has passed (typically 30 days from dispatch).

In these cases, you may request a refund without the need to return the item. We will work with our supplier to resolve the issue fairly.

2. Required Proof for Refund

To qualify for a refund, you must provide clear and verifiable evidence. This includes:

• Photos or video showing the condition of the damaged or incorrect product.

• If possible, provide an unboxing video or photo showing the item as you open the package.

• Your order number and the original confirmation email.

Without proper documentation, we may be unable to approve your refund request.

3. Refund Timeframe & Process

Once your refund is approved:

• We will initiate the refund to your original payment method.

• It may take 7 to 14 business days for the amount to appear, depending on your bank or card issuer.

• You will receive a confirmation email once the refund has been processed on our end.

No further action is required from you after approval.

4. EU Customers – Your Rights

For customers within the European Union, our policy respects the core principles of EU consumer protection law (including Directive 2011/83/EU), especially regarding non-conforming goods (e.g. damaged or incorrect products).

While our products are fulfilled outside the EU, we still aim to resolve every issue in a way that is compliant with EU e-commerce practices. However, as we are not an EU-based retailer, and due to the nature of our logistics, physical returns are not available.

Instead, we offer fair monetary refunds in the event of:

• Goods arriving in poor or unusable condition.

• Items not matching their description.

• Parcels being lost or undelivered.

5. VAT and Import Fees

Most items we sell include VAT and import charges for EU destinations. However, in some rare cases, local customs authorities or couriers may apply additional handling or tax fees. These are outside of our control and are the responsibility of the buyer.

Please check your country’s import policies if you're unsure.

6. How to Request a Refund

If you believe you're eligible for a refund, please follow these steps:

1. Contact our support team within 3 business days of delivery (or after the expected delivery period, if the item did not arrive).

2. Attach all required documentation (photos, videos, order details).

3. Clearly explain the issue — whether the item is damaged, missing, or incorrect.

We aim to respond to all refund requests within 48 hours.